Your privacy is important to us at Cranham Publications. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
We do not share your details with anyone else except our bank for payment purposes, other brands owned by Cranham Publications and service providers essential to carrying out our business. However when you click on the Facebook icons or links some of your personal information may be sent to Facebook.
2. Information we hold
If you have shopped with us we will hold your name, address, telephone number and email address. We will also hold the delivery address(es) for your orders and an encrypted copy of the password your registration with us. We also maintain a record of your product selections.
If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.
If you wish to unsubscribe from our newsletter please click on this link to unsubscribe.
We may also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site).
Passwords are encrypted and are not visible to us. Credit card information is only available initially to process the order.
3. Information we use
We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
All the information we hold is used to improve your customer experience.
Any successor to Cranham Publications may use your information on the same basis.
We may also use the information to keep you up to date with Cranham Publications; mailing new catalogues and sending emails as appropriate.
For purposes of quality control and training, calls and emails may be monitored.
We will not sell, share or lease your data with any third parties except those service providers essential to carrying out our business.
Personal information submitted via the contact form on this website will only be used by us to contact you
4. How we analyse access logs
Cranham Publications analyses webserver access logs to help us continually improve the content of our website. An access log is a list of all the requests for individual files that people have requested from a website. It does not collect your personal information.
Cookies are used on this website in order to manage the shopping basket.
If you have any enquiries regarding your personal data, please complete our "Contact" form or write to:
PO BOX 728
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